Help Desk Specialist

Located in Chester, Virginia

Overview

VYBO aims to provide its headquarters and customers with a focus consisting of service desk resolution support, and in-field customer support. Be the first point of contact for technical issues and resolutions through facilitating increased user satisfaction, quick to resolve problems, and strengthen and standardize first class customer support.

Job Description

Properly solves technical problems and answers received by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, and system application, etc.   Route calls to appropriate back offices.  Maintains and updates records and tracking databases.

Necessary Responsibilities

• First contact and incident resolution for customers.
• Understand basic principles, practices, and administration of technical issues.
• Provides polite and customer friendly service support for problem resolution.
• Resolve as many incidents during the first contact, or at Tier 1. Appropriately escalate incidents to higher Tier II or Tier III.
• Documents and communicate problems and issues.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications.

Basic Qualifications

• Associates Degree and 1 year of related experience or 3 years of hands on experience
• Certification  IAW with 8570 IAT II

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Cyber Security/Information Assurance Specialist

Located in Redstone Arsenal, Huntsville, Alabama

Job Description

The Contractor shall provide information, knowledge, and services for CS and IT-related business areas; maintain awareness of and provide expertise on emerging technologies and the key dimensions of business requirements that drive technology change. The Contractor shall identify and leverage opportunities for potential new solutions to ensure CS, IA, IT, and business strategic alignment. The Contractor shall provide information, knowledge, and support services for risk analysis, trending analysis, posture analysis, and events/incident analysis. The Contractor shall develop, schedule, and coordinate project plans as they relate to CS services. The Contractor shall use written documentation and verbal presentations to convey technical solutions, problem analysis, and project planning.

Necessary Responsibilities

• Prepare Presentation Material as specified within individual Technical Direction Orders (TDOs) In Accordance With (IAW) DI-ADMN-81373, CDRL A008.
• Prepare a Management Plan as specified within individual TDOs IAW DI-MGMT-80004, CDRL A011.
• Prepare a Contractor's Risk Management Plan as specified within individual TDOs IAW DI-MGMT-81808, CDRL A013.
• Prepare a Risk Management Status Report as specified within individual TDOs IAW DI-MGMT-81809, CDRL A014.
• Prepare Project Plans as specified within individual TDOs IAW DI-MISC-80508, CDRL A015.
• Prepare a Technical Solutions and Problem Analysis Report as specified within individual TDOs IAW DI-MISC-80508, CDRL A015.

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Senior Cyber Security Subject Matter Expert (SME) Support

Located in Redstone Arsenal, Huntsville, Alabama

Job Description

The Contractor shall provide Senior (Sr.) CS SME support to review, analyze, and recommend strategic and tactical options for improved management and performance of the CS architecture, AIS, and networks, which support the Enterprise and organizational mission requirements. Studies, analyses, options, and recommendations shall be documented in a technical report. Functions that the Contractor shall perform under individual TDOs include:

Necessary Responsibilities

Provide Sr. CS SME in support of Government IT Processes, Enterprise IT/CS Solutions, and Enterprise IT Service Delivery.

The Sr. CS SME support personnel shall be qualified to perform their assigned duties and have applicable experience and education, including management experience, in the disciplines of CS, IM, and project management.

The Sr. CS SME support personnel shall have knowledge and expertise to perform analysis and provide solutions in areas of:

• CS Regulatory Guidance
• CS Program Management
• Emerging CS Technologies
• CS Best Business Practices
• CS Risk Management
• IT Security
• IT Contingency Plan I Continuity of Operations (COOP)
• Cyber Space Operations for DoD Information Network Operations

Actions, findings and recommendations shall be reported in the required documentation as directed in the applicable TDO.

Prepare SME reports as specified within individual TDOs IAW DI-MISC-80508, CDRL A015.

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Information Management (IM) Subject Matter Expert (SME) Support

Located in Redstone Arsenal, Huntsville, Alabama

Job Description

The Contractor shall perform IM support services and provide technical resources to enable Weapon System management, Industrial Base Operations, and System IT Life Cycle support/solutions in accordance with the PWS. Current IM support services are being performed to the organizations and locations listed in Appendix A. The Government reserves the right to change this over the life of the contract if required. The contract scope shall not be limited to currently identified services but shall encompass all IM and IT disciplines to include new innovations and advances in technology, processes and procedures. A sample of current hardware and software is identified in Appendix B. The Contractor shall be knowledgeable of the functional, technical and business process environments of the customers supported and shall be responsible for responding and adapting to technology and business process changes. The Contractor shall be knowledgeable of the customers’ mission related acquisition, logistics, technology, business programs, and life cycle support and solutions from concept development through sustainment. All services provided hereunder shall comply with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), and shall meet the applicable accessibility standards at 36 CFR Part 1194.

Necessary Responsibilities

• Provide a wide variety of Information, Knowledge, and Data Management services by applying industry best business practices in the management of information and data throughout the information lifecycle regardless of source or format.
• Provide information, knowledge and data services for IM and IT- related business areas; maintain awareness of emerging technologies and the key dimensions of business requirements that drive technology change in order to assist with IM tasks. The Contractor shall identify and leverage opportunities for new solutions and ensure IM, IT, and business strategic alignment.
• Develop, schedule, and coordinate project plans as they relate to IM services.
• Prepare a Management Plan as specified within individual TDOs IAW DI-MGMT-80004, CDRL A011.
• Effective written documentation and verbal presentations to convey technical solutions, business process and re-engineering solutions, information and data analysis, problem analysis, and project planning.
• Prepare Presentation Material as specified within individual TDOs IAW DI-ADMN-81373, CDRL A008.
• Prepare a Management Plan as specified within individual TDOs IAW DI-MGMT-80004, CDRL A011.

Apply/Submit Resume

Senior IM Subject Matter Expert (SME) Support

Located in Redstone Arsenal, Huntsville, Alabama

Job Description

Provide Sr. IM/SME support to review, analyze, and recommend strategic and tactical options for improved management and performance of the organizational mission and its enterprise requirements. Functions that the Contractor shall perform under individual TDOs include:

Provide Sr. IM/SME support services in support of Government IT Processes, Enablement of Command Mission with Enterprise IT/IM Solutions, and enablement of Enterprise IT Service Delivery.

The Sr. IM/SME support personnel shall have appropriate experience and education for tasks assigned, including management experience in disciplines such as: business process management, systems analysis, information technology/management, strategic direction, capital planning, and project management.

Necessary Responsibilities

• The Sr. IM/SME support personnel shall have appropriate knowledge and expertise for the subject area they are assigned, so that they can perform analysis and provide solutions in areas such as:
• Information/Knowledge/Data Management
• IM Program Management – review and assess: program/project documentation, and project implementation methodology, reporting and communications.
• Emerging IM Technologies
• Business Process Management
• IM BBPs
• Systems/Software Process Engineering
• Strategic and Capital Planning – guidance, review, and assessment
• Risk Management
• Business Analysis
• Workflow Analysis – data, information, and business
• DoD Architecture Framework (DoDAF) – guidance, review, and document formulation
• All Contractor actions, findings and recommendations shall be reported in the required documentation as directed in the applicable TDOs.
• Prepare SME reports as specified within individual TDOs IAW DI-MISC-80508, CDRL A015.

Apply/Submit Resume